The Influence of the Emotional Intelligence on Self Monitoring | Chapter 12 | Emerging Issues and Development in Economics and Trade Vol. 2
Self monitoring is an ability to
consciously observe and regulate one’s own behaviour. Incorporating self
monitoring in today’s research and practice is beginning to yield a better
understanding of how organizational processes are substantially affected by
individual issues of how they are seen by others. Especially in service
industries, the effect of outcome of interactions of the employees with the
clients is an inevitable part of portraying their identity. Most of the actions
in the service industry having a legal importance, it is highly essential that
controlled image presentation should not cause any deceptions. Hence, it is
essential that the employees should know how they present themselves and be
able to use self monitoring in the best way possible by them. There are two
approaches to the measurement of emotional intelligence: as a mental ability or
as a personality trait. Emotional intelligence is the capacity for recognizing
our own feelings and those of others, for motivating ourselves, and for
managing emotions effectively in ourselves and others. The findings of this
study confirm that emotional intelligence is related to self monitoring
behaviour. This understanding can contribute to practitioners in the areas of
recruitment and in assessing the training needs of healthcare professionals.
Author(s) Details
C. Sandhya Rani
Adjunct Faculty, Work
Integrated Learning Program Division, Birla Institute of Technology &
Science, Pilani, Hyderabad Campus, Jawahar Nagar, Kapra Mandal Medchal District
– 500078, Telegana State, India.
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