The Influence of the Emotional Intelligence on Self Monitoring | Chapter 12 | Emerging Issues and Development in Economics and Trade Vol. 2
Self monitoring is an ability to consciously observe and regulate one’s own behaviour. Incorporating self monitoring in today’s research and practice is beginning to yield a better understanding of how organizational processes are substantially affected by individual issues of how they are seen by others. Especially in service industries, the effect of outcome of interactions of the employees with the clients is an inevitable part of portraying their identity. Most of the actions in the service industry having a legal importance, it is highly essential that controlled image presentation should not cause any deceptions. Hence, it is essential that the employees should know how they present themselves and be able to use self monitoring in the best way possible by them. There are two approaches to the measurement of emotional intelligence: as a mental ability or as a personality trait. Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motiv...