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Empowerment and Leader Member Exchange towards Organizational Citizenship Behavior Readiness among Government Workforce in Malaysia | Book Publisher International

 State agencies are among the most significant entities that represent the public's needs, and their programmes are essential to a state's and the nation's economic growth and development. State agencies have been rife by public concerns for years, as demonstrated by the Public Complaints Bureau, as problems of inefficiency in service quality and delivery have yet to meet the public's standards. With the support of 15 employees from state agencies on Malaysia's east coast, this study aims to achieve three targets. The first and second objectives are to investigate the ties between leader-member exchange (LMX) and OCB empowerment. The final aim is to define the most significant factors that affect OCB willingness. A total of 288 people took part in the survey, which was conducted using a cluster sampling process. The survey items had achieved the necessary reliability, according to the pilot test results, and some sub-dimensions were renamed after factor analysis. Multiple regression was used to address the first and second goals, and it was discovered that LMX-LoyalAffect, LMX-Contribution, and EMP-MeanSelf can all cause OCB. Stepwise regression was used to address the third objective, which showed that EMP-MeanSelf has the highest Beta of 0.325, p0.001, followed by LMX-Contribution with Beta of 0.216, p0.01, and finally LMX-LoyalAffect with Beta of 0.158, p0.05 and moderate R2 of 31%. The results of this study contribute significantly to the management of state agencies by showing that cultivating quality dyadic partnerships and motivating the workforce should be prioritised since these elements are crucial in elevating OCB. State agencies in the east coast region will achieve mandated goals and instil public trust in the quality of the various services rendered by these critical agencies by reflecting on these interrelationships and incorporating suggestions for change. The study's limitations and proposals for future studies are also illustrated.

Author(s) Details

Rashidah Mohamad Ibrahim
Universiti Sultan Zainal Abidin, Malaysia.

Wan Abd Aziz Wan Mohd Amin
Universiti Sultan Zainal Abidin, Malaysia.

Fazida Karim
Universiti Sultan Zainal Abidin, Malaysia.

Ruzita Manshor
College Universiti Yayasan Pahang, Malaysia.

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